The EMC Service Spectrum
Comprehensive support packages: your path to recovery
A typical patient support plan from Euro Medical Care
Our aim is your complete care. The following example details a client journey from first point of contact with our team, through the course of one’s stay in Germany, right down to the return home and ongoing aftercare.
After getting in touch with us, an initial consultation takes place – by telephone, in writing or personally at our head offices in Berlin – in order to clarify your healthcare requirements and expectations.
When available, we will make a confidential first assessment of your medical history to find the best match between you and potential healthcare providers.
When no medical reports are available, we arrange an appointment with a medical practitioner to make a professional assessment of your needs as a patient.
Your medical reports or findings from an initial examination will be forwarded in strict confidence to a number of our partner clinics in order to solicit cost estimates and potential courses of treatment.
After thorough consultation, when you have decided on the best course of action, appointment schedules for treatment and agreements between you and clinicians are finalised.
We take care of all travel contingencies such as visas, flights, accommodation and VIP services such as security and planned activities.
Domestic transfers inside Germany – such as from airport to accommodation and clinics – are provided, including drivers and limousine services as required.
During all your appointments and medical examinations – and on demand – our qualified staff will provide interpreter services in your chosen language. We routinely speak English, German, and Arabic, but have professional interpreters for virtually any language on call.
Besides the special VIP provisions we’ve already mentioned such as chauffeur services, security and planned excursions for friends and family, we can comfortably accommodate you and your support group’s wishes down to the last detail. Our supporting programmes always take into account your religious and psychological needs over the course of this important journey.
Some patients require more than just medical intervention before they return home. If required, we can organise extended stays at Germany’s best medical rehabilitation centres.
In order to safeguard your health for the future, it’s useful to have your medical reports in a form that’s intelligible to your home country’s medical system. For this, we translate your German medical reports into your local language.
We are available to answer open questions about your treatment and ongoing care at any time. We endeavour to ensure that you are cared for even when you return home.